Can IGG pre-orders be refunded?

Our university-based animal behaviorists assure us most dogs can be trained to use BrilliantPad, although some dogs require more time, patience than others. We will share our Training Guide and provide training tips and instructions before the product ships to you, so please be sure you are willing to take the time necessary to train your dog to use BrilliantPad before purchasing.

If you decide that BrilliantPad is not right for you we can issue a refund prior to shipment, but due to the cost of shipping, handling and introductory discounts, we are unable to issue a refund once the product ships.