Smart Machine was online but now is offline

If you previously connected BrilliantPad Smart to your WiFi and the app, and it is currently offline, follow these steps to restore functionality, get latest features and enjoy better stability:

• Unplug BrilliantPad and plug it back in
• Let BrilliantPad complete its start-up sequence
• Update the firmware version 1.3.3

If you are still having problems getting your machine back online, click on one of these links that best describes your issue:

• Three lights next to Connect button keep flashing
• WiFi light next to Connect button (and only the WiFi light) is flashing
• WiFi light is on and steady green, but unable to update firmware.

If you have tried all of these steps and are having some other problem getting your machine online, please contact support by calling 312-348-7915 or by submitting a ticket with customer service department.