FAQ

About BrilliantPad

• How do roll subscriptions work?
• What is BrilliantPad?
• Why should we use BrilliantPad?
• What size dog can use BrilliantPad?
• What are the main benefits?
• Isn't this just for lazy dog owners?

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How It Works

• How does BrilliantPad work?
• Then what happens?
• Where does the waste go?
• Umm, what about poop?
• Hold up. Doesn't that smell?
• When does the machine replace the pad?

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Product Features

• What is the difference between Basic and Smart machines?
• Will the machine fit in my home?
• What colors do you offer?
• What sizes do you offer?
• How many rolls come with the machine?

Smart Machine

• Troubleshoot Initial WiFi Connection
• Smart Machine was online but now is offline
• What do the flashing lights mean when I plug in BrilliantPad Smart?
• Login for BrilliantPad website and App use different email addresses
• Smart App Setup and Pairing Process
• How to Assemble BrilliantPad machine

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Tech Specs - Machine

• Will the motor scare my dog?
• When does the motor turn on?
• What if my dog is on the platform when the timer activates?
• Does the system need batteries?

Tech Specs - Pad Rolls

• How many layers are in each pad?
• What is the absorbent technology?
• What is under each pad?
• What are the black marks for?
• Are the pads strong?
• How big are the rolls?

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Tech Specs - General

• What are the dimensions?
• How much does the machine weigh?
• Where is it manufactured?

Training & Animal Behavior

• What dogs can use BrilliantPad?
• Will my dog fit on the machine?
• Can you help me with the training?
• Can I use any pad with BrilliantPad?
• How do I transition my dog from using regular pads to BrilliantPad?
• What if my dog likes to scratch or dig after going potty?

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Setup and Maintenance

• How do I set it up?
• How do I manually advance the pad?
• How do I automatically advance pad?
• How do I remove soiled rolls?
• What about more extensive cleaning?
• Can I put machine outside?

Shipping

• Where does it ship?
• Do you ship to international customers?
• When can we expect it to reach our doorsteps?
• How much is shipping?
• What if I am interested in a distribution partnership?
• Do I have to pay VAT / GST?

Customer Service

• Is there a warranty?
• What is your refund policy?
• If I have other questions, who should I contact?

Training Dogs that Currently Use Pads

• STEP A1: LET YOUR DOG GET COMFORTABLE AROUND BRILLIANTPAD
• STEP A2: ENCOURAGE DOG TO EXPLORE BRILLIANTPAD
• STEP A3: PUT YOUR CURRENT PAD ON THE BRILLIANTPAD PLATFORM
• STEP A4: REDUCE THE SIZE OF YOUR REGULAR PAD ON THE MACHINE
• STEP A5: SLOWLY INTRODUCE USE OF THE ELECTRONIC CONTROLS

Training Puppies When Home

• STEP B1: BE PATIENT
• STEP B2: PLACE YOUR PUPPY ON BRILLIANTPAD AT POTTY TIME
• STEP B3: LET YOUR PUPPY TAKE THE TIME HE NEEDS TO LEARN TO GO POTTY ON BRILLIANTPAD
• STEP B4: SLOWLY INTRODUCE USE OF THE ELECTRONIC CONTROLS

Training Puppies When Away From Home

• STEP C1: BE PATIENT
• STEP C2: CONFINE YOUR PUPPY TO A SMALL AREA WITH BRILLIANTPAD
• STEP C3: WHEN YOUR PUPPY IS USED TO GOING POTTY ON JUST ONE PAD, REDUCE THE SIZE OF THE PAD
• STEP C4: SLOWLY INTRODUCE USE OF THE ELECTRONIC CONTROLS

Training an Adult Dog to Use Pads

• STEP D0: IT'S VERY HARD TO TEACH AN OLD DOG A NEW TRICK!
• STEP D1: LET YOUR DOG GET COMFORTABLE AROUND BRILLIANTPAD
• STEP D2: ENCOURAGE DOG TO EXPLORE BRILLIANTPAD
• STEP D3: USE A LEASH TO LEAD YOUR DOG TO BRILLIANTPAD
• STEP D4: REDUCE THE SIZE OF YOUR REGULAR PAD ON THE MACHINE
• STEP D5: SLOWLY INTRODUCE USE OF THE ELECTRONIC CONTROLS

Training Troubleshooting

• How is training a puppy to use BrilliantPad different than a regular pad?
• What if my dog is scared or nervous?